Exclusive Pricing for 2025 Grads - CODE: GRAD2025
A one-day intensive workshop designed to equip dentists with the essential communication skills to lead better patient conversations, present treatment with clarity and navigate discussions with confidence. Open Up distils the core principles of our communication philosophy into one highly practical day, with a strong focus on real-world application, role-playing, live coaching and personalised feedback.
Communication for the Contemporary Dentist
SYDNEY
Dr Erica Hwin
6 February 2027
CPD HOURS
8 hours
TIME
8:30 am–5:30 pm
FORMAT
One-day intensive workshop
LOCATION
TBC
✓ The You & The Do communication framework
✓ The Decision Journey, from consultation to treatment presentation
✓ The CALM approach to navigating questions, hesitation & objections
✓ Live role-playing, coaching & personalised feedback
✓ Comprehensive workshop handbook
✓ Ongoing post-course community support
BRISBANE
Dr Erica Hwin
6 March 2027
CPD HOURS
8 hours
TIME
8:30 am–5:30 pm
FORMAT
One-day intensive workshop
LOCATION
TBC
✓ The You & The Do communication framework
✓ The Decision Journey, from consultation to treatment presentation
✓ The CALM approach to navigating questions, hesitation & objections
✓ Live role-playing, coaching & personalised feedback
✓ Comprehensive workshop handbook
✓ Ongoing post-course community support
Early stage clinicians who want to:
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Be confident, respected and taken seriously
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Build genuine, unwavering trust with their patients
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Feel less uncertain, stressed or salesy
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Do ideal dentistry that they enjoy and is best for patients
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Build a personal brand and be valued for their authentic self
Who's This For?
02. The DO
Practical frameworks to provide structure and clarity to your appointments.
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Understand the patient decision journey and what drives action
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Structure a clear and effective new patient consultation
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Raise awareness and build value throughout the conversation
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Present treatment with clarity, relevance and meaning
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Navigate questions, hesitation and objections with confidence
01. The YOU
Mindset shifts to help you build trust and communicate in a way that feels authentically you.
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Understand different communication styles and adapt your approach to the person in front of you
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Refine the way you present yourself to communicate with authority and leave a lasting impression
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Build genuine connection and establish trust from the outset
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Lead conversations with clarity, confidence and conviction
Learn It. Try It. Implement It.
This isn’t a lecture-only workshop.
Throughout the day, concepts are translated into live role-playing, practical exercises and coached patient scenarios.
01.
Confidently lead a new patient consultation from the very first moment
02.
Quickly recognise and adapt to different patient personalities and communication styles
03.
Discuss clinical findings in a way that is clear, relevant and easy for patients to understand
04.
Present treatment with confidence, clarity and genuine value
05.
Respond to common questions and objections while keeping the conversation constructive and patient-centred
You’ll receive live coaching and feedback to refine how you communicate in the moment, so you can leave feeling more prepared to handle real conversations in practice.
What You'll Learn
Open Up & Grow
For dentists who want to continue developing, Open Up also creates a pathway into more personalised, ongoing coaching. Together, we can explore advanced communication techniques, real cases, individual challenges and your own communication style in greater depth.
Completion of the Open Up workshop is a prerequisite for ongoing coaching, ensuring we can move beyond the fundamentals and focus on deeper application, refinement and personalised development.
The Goal
By the end of the day, you will see patient communication in a new light that feels authentic, natural and clear.
No pushy sales techniques. No fearmongering. No upselling or marketing ploys.
But a mindset shift and simple, repeatable frameworks that you can take directly back into practice, helping you create better conversations, greater patient clarity and more confident treatment decisions.
About Me
Dr Erica Hwin
A curious storyteller and avid asker of questions, Erica has recorded more than 100 podcast episodes over the past five years, building The Graduate Dentist into a leading platform that guides young dentists navigating the realities of clinical practice.
Beyond the microphone, Erica is a general dentist with a passion for comprehensive patient care. She is regularly invited to speak at universities, study clubs, and conferences for practice owners and industry leaders, offering a unique perspective that bridges the gap between experienced clinicians and the next generation of dentists.
Alongside her speaking, Erica coaches new grads in communication, confidence, and navigating the transition into clinical practice. She is passionate about fostering The Graduate Dentist community and hosts meetups across Australia that have brought together hundreds of like minded clinicians.
Her mission is simple: to help young dentists communicate with confidence, build trust, and create careers they genuinely enjoy.
Hear From Past Delegates
Secure Your Spot
Workshop Details
WHEN
22 – 23 Aug 2026
9:00 AM – 5:00 PM
WHERE
Vibe Hotel
1 Queen St
Melbourne 3000
WHAT'S INCLUDED
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14 CPD Points
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Catered morning tea, lunch & afternoon tea
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Comprehensive workshop handbook
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Exclusive networking opportunities
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Ongoing post-course support chat
